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Betfair headaches - 'suspicious activity'.
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Edwin
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June 28, 2020 - 12:18 pm
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Hi gang,

recently Betfair have closed my account 3 times.   I’ve genuinely lost count of how many hours I’ve spent in painfully slow  (1 reply every 20 minutes) messaging conversations with their help desk.    They shut my BF account and all they will say is that they’ve had some ‘suspicious log in attempts’ on it.    I’ve used all of my e mail addresses now – have been using 2 factor authentication for a long time now but that didn’t stop this on 2 occasions.                                 

 

I’ve been a long term subscriber to The Bet Engine and I’m now wondering if that was setting off alarm bells at betfair.    The last 2 times they did this to me they re-opened the account with a zero balance – credit vanished.  It wasn’t a lot of money but to me that’s beside the point.        The last guy that I dealt with said that they would give me an exchange bonus which is showing on my account.  If it wont let me use this to place back bets at BSP then what can I do with it – I am genuinely baffled. 

I’ve unsubscribed from TBE for the time being to see if this reoccurs. 

Any ideas folks or will this keep happening to me ?  Confused

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ArtTest
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June 28, 2020 - 5:46 pm
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I’d drop @Ian an email. He might be able to help.

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Edwin
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Lord Dio
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June 28, 2020 - 8:11 pm
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It’s genuinely worrying how BF can simply decide to close your account, confiscate all your funds and close all channels of communication. They’re becoming very bad for it, the merger with PP can’t have helped. Dirty bookie mentality. 

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Steve
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June 29, 2020 - 10:35 am
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Hi Edwin,

Had the same thing myself recently, with BF temporarily suspending my account due to suspicious log ins. To be fair to them, when I rang them, it was back unsuspended more or less immediately. There were multiple attempts to log in over several days from various different countries IP addresses. I must say that they did not confiscate my funds though, which is lucky as I have a very large trading bank in there, which I withdraw to the bare minimum every few days now. I had to change my email address and that seems to have stopped any attempts at log in, as BF were under the impression that they were trying to log in using my email address. I have a new email address, changed my password, have always had 2 step authentication set up and disable the function where it allows you to log in with your email address. As far as they are concerned, that is the most that I can do. 

Have no idea re Bet Engine, as not something that I have ever used. Good luck mate.

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Neil
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June 29, 2020 - 1:36 pm
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Hi Edwin

What country are you based in?

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Edwin
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June 29, 2020 - 2:45 pm
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Neil said
Hi Edwin

What country are you based in?

  

I’m in UK – Kent. 

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Edwin
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June 29, 2020 - 2:52 pm
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Steve said
Hi Edwin,

Had the same thing myself recently, with BF temporarily suspending my account due to suspicious log ins. To be fair to them, when I rang them, it was back unsuspended more or less immediately. There were multiple attempts to log in over several days from various different countries IP addresses. I must say that they did not confiscate my funds though, which is lucky as I have a very large trading bank in there, which I withdraw to the bare minimum every few days now. I had to change my email address and that seems to have stopped any attempts at log in, as BF were under the impression that they were trying to log in using my email address. I have a new email address, changed my password, have always had 2 step authentication set up and disable the function where it allows you to log in with your email address. As far as they are concerned, that is the most that I can do. 

Have no idea re Bet Engine, as not something that I have ever used. Good luck mate.

  

They insisted this time that I ditch using an e mail log in and create a user ID instead, Steve.  From that I get the impression that these fraudulent attempts to breach peoples accounts are via bots using e mail addresses that they’ve harvested online.                        Another strange thing – the last time that I had to battle with them to get it reopened they had completely the wrong e mail address for me – a blue yonder one.  I’ve never had anything to do with blue yonder.  I asked how this could happen with 2 stage authentication and they just didn’t reply to my question.  

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Edwin
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June 29, 2020 - 2:55 pm
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ArtTest said
I’d drop @Ian an email. He might be able to help.

  

Thanks Art – I might do that.  I don’t like to bother Ian because I know he’s a busy chap but this has really worried me. 

I’ve removed the betfair app from my phone now as a precaution and unsubbed from The Bet Engine to see if that makes a difference.                

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Edwin
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June 29, 2020 - 2:59 pm
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Lord Dio said
It’s genuinely worrying how BF can simply decide to close your account, confiscate all your funds and close all channels of communication. They’re becoming very bad for it, the merger with PP can’t have helped. Dirty bookie mentality. 

  

Thankfully there wasn’t much in my account as I’ve been a bit skint lately but it has really undermined my confidence.  If I put a big lump of money in there and it just vanishes I’m reduced to 3 hour conversations via PM on twitter – each reply averages about 20-25 minutes.   The last time I got my account re-opened (minus funds) it took over 3 hours!      I used to be able to phone them but I can’t see any numbers on the website now. 

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leewillo75
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June 29, 2020 - 6:26 pm
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use live chat instead of twitter, I find it quicker when contacting them …..

The service isnt any better just quicker though

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Edwin
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June 30, 2020 - 8:38 am
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leewillo75 said
use live chat instead of twitter, I find it quicker when contacting them …..

The service isnt any better just quicker though

  

Thanks Lee.  I will bear that in mind should I end up having to do this again.      I went round and round in circles the other day on the BF website and I couldn’t see ‘live chat’ anywhere. I even tried on a different browser but still couldn’t see it.  Today I’ve gone straight to it – very odd but it might just be because I was stressing. Confused

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Edwin
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June 30, 2020 - 10:01 am
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Spent another 90 minutes yesterday on PM’s with helpdesk and managed to get my 3 debit cards removed from their system so that I can now add them to my account and re-start ultimate activity.     I’m still wary of them but fingers crossed.     

 

I think I’ll start doing a daily screen print when I put some proper money in there just in case.  I am using a decent password,2 stage and a user ID rather than an e mail. 

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leewillo75
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June 30, 2020 - 10:24 am
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why dont you just go into my account on betfair select my details and switch off the option to be able to log on with email address

much safer imo

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Edwin
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June 30, 2020 - 12:35 pm
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leewillo75 said
why dont you just go into my account on betfair select my details and switch off the option to be able to log on with email address

much safer imo

  

I’ve done that already.    I told them that I can’t keep opening up new e mail accounts every couple of weeks and this was there solution.  Hadn’t known about this until then 

I’m using a complex user name instead of an e mail address.

I’ve activated 2 stage authentication.

I’ve removed the exchange app from my phone. 

Is there anything else I could do to try and prevent a repeat of this ?   I think 3 times in as many months is quite enough Smile

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leewillo75
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June 30, 2020 - 1:09 pm
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Edwin said

leewillo75 said

why dont you just go into my account on betfair select my details and switch off the option to be able to log on with email address

much safer imo

  

I’ve done that already.    I told them that I can’t keep opening up new e mail accounts every couple of weeks and this was there solution.  Hadn’t known about this until then 

I’m using a complex user name instead of an e mail address.

I’ve activated 2 stage authentication.

I’ve removed the exchange app from my phone. 

Is there anything else I could do to try and prevent a repeat of this ?   I think 3 times in as many months is quite enough Smile

  

in my opinion now you have switched it from email address to username you shouldnt have many issues (hopefully)

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Steve
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June 30, 2020 - 1:26 pm
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Edwin said

Steve said

Hi Edwin,

Had the same thing myself recently, with BF temporarily suspending my account due to suspicious log ins. To be fair to them, when I rang them, it was back unsuspended more or less immediately. There were multiple attempts to log in over several days from various different countries IP addresses. I must say that they did not confiscate my funds though, which is lucky as I have a very large trading bank in there, which I withdraw to the bare minimum every few days now. I had to change my email address and that seems to have stopped any attempts at log in, as BF were under the impression that they were trying to log in using my email address. I have a new email address, changed my password, have always had 2 step authentication set up and disable the function where it allows you to log in with your email address. As far as they are concerned, that is the most that I can do. 

Have no idea re Bet Engine, as not something that I have ever used. Good luck mate.

  

They insisted this time that I ditch using an e mail log in and create a user ID instead, Steve.  From that I get the impression that these fraudulent attempts to breach peoples accounts are via bots using e mail addresses that they’ve harvested online.                        Another strange thing – the last time that I had to battle with them to get it reopened they had completely the wrong e mail address for me – a blue yonder one.  I’ve never had anything to do with blue yonder.  I asked how this could happen with 2 stage authentication and they just didn’t reply to my question.  

  

Hi Edwin, yes mate, as I said, disable the function that allows you to log in with email and use a user ID. Betfair told me it was because somebody / bot had my email address and were trying to log in with that, but luckily I had log in with email disabled, plus they probably couldn’t guess the password, who knows! However, Betfair surely had no right to take your money, whatever small amount you say it was?

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Edwin
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June 30, 2020 - 4:16 pm
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Thank you.    I managed to get my money refunded yesterday – forgot to mention that.                      They gave me a an ‘exchange bonus’ a few days ago to compensate me for my troubles but when I tried to put some BSP bets on with it and it wouldn’t have it so yesterday I politely insisted that they gave me my own money back.   The guy said that there was no trace of the deposit or the bets on my account – in the end I said perhaps it is recorded on the version of account that you closed down.   Two minutes later he apologised and credited it to the balance of my ‘new’ account.     It wasn’t a lot of money but it was mine so that worked out ok.  I got the impression that what they  get up to is a bit chaotic as it was clueless me that was able to guess where the money had gone.

I know that bots are working 24/7 to ‘harvest’ peoples e mail addresses all over the interweb.   Once they find these other bots try to gain access to accounts using said e mail addresses and password guessing software.      2 stage really helps and I wont do anything on any accounts without it now.     My e bay account was hacked and a little man in Algeria added the address of his tent in the desert for me to send my purchases to (without realising).   His net gains from me were one extremely small watch battery.  As soon as I clicked to complete the transaction the address flashed up and I knew what had happened. 

My amazon account suffered a similar fate.  I could log into it but I couldn’t get control over it as despite having twin factor authentication on that the scammer had removed my phone number and added his own so every change that I tried to make they were texting him about.      I spent several hours trying to get that sorted to no avail – the people that I was dealing with simply weren’t intelligent enough to grasp what was going on.                

Thank goodness that my betfair account seems to be ok for now  Smile

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