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March 14, 2016
Today I tried to log into my BF account. I know my login and I always look up my password every time on an app on my phone so I know they are correct but it wouldn’t have it.
After a couple of minutes going around in circles I decided to reset my password – it then started sending 2 stage confirmations to a number ending in 5555. I’ve never owned or indeed seen such a number.
Eventually I spent 10 minutes with an online chat person and he corrected the number and replaced it for my own one. I asked the guy how it could possibly have ended up with a number that I’ve never heard of and he said it ‘might be a glitch’. I looked at my account statement – nobody has helped themselves to the little money that I’ve left in there but I’m a bit shaken by this.
Any thoughts chaps ? I’d appreciate a bit of input.
August 4, 2013
does sound unsettling and reading in conjunection with your other thread. Im no expert cant really pin down whats happening. Some things to think about.
Can you consider that mobile phone sim plan is a security threat can you think about change that total fresh start. That something to start reading upon. Has it been comprimised. Has email account been compromised. Can you ensure that mobile sim for the betfair accout does not go out in public. Is kept solely in secure location not used for anything else.just kept home. no potential access to snoopers. Or better still never turned on never used if that is possible.
Is your mobile phone secure. How modern is it. Any security flaws holes in it. Fully updated. ANy Malcious code on it unaware of.
Same with with PC /Mac regard security updated firewalls any vunerabilities, how access wifi or hard wired ethernet.
Anything else can you think of. any holes leaks in chain.
Does betfair have a personal account manager for you to discuss situation.
Do you even need to have a mobile number registered. If need a mobile number registered it there a way of getting a mobile number that no one else can be aware of its exists. only you yourself.
Are you allowed to open a new fresh account, discuss with head security betfair.
Can you fund the account in way so no electronic communications involved. all physical hard manual deposit and withdrawal. Like you need to be there physically with the cash, and physical presence to withdraw.
All money in and out only by physical presence.biometrics.
You need to get betfair security involved to assist you and provide guidance.
March 14, 2016
Thank you for your replies chaps. I will have a think about the mobile aspect. My phone is a samsung S7 fully updated so hopefully it’s pretty secure.
I already ditched the e mail address log in in favour of a non related account ID. Have been using 2 stage for at least a year but still had these problems.